> For the complete documentation index, see [llms.txt](https://seller.akaric.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://seller.akaric.com/ji-dian-gui-ze/shang-pin-xiang-guan/ding-dan-biao-xian/yan-chi-chu-huo-l.md).

# 延遲出貨率

### 一、**計點週期**

每週一計算過去 7 天的延遲訂單紀錄。

### 二、違規項目

商店交寄商品出貨，有義務遵守交易真實性及管理賣場責任。商店有下列行為發生，將依據計點規則，進行違規計點。以下為出貨相關違規行為項目：

1. **延遲出貨**：超過自行設置之2、5、10、15、20、30天出貨，詳情請見[備貨天數說明](/shang-pin-guan-li/shang-jia-gui-fan/bei-huo-tian-shu-shuo-ming.md)。若嚴重超過備貨天數，平台將視情節嚴重性介入處理並給予計點。
2. **配送狀況虛構**：商店不得虛報訂單狀態，如未出貨卻標示已出貨。出貨時需向平台回報物流編號，若編號填寫錯誤，需向平台回報狀況進行人工審核。
3. **配送空包裹**：包裹內容為空或與訂購商品不符即為違規。每筆訂單若未改善，視情節嚴重性給予計點。
4. **約配訂單未報狀態**：

   **D+2 天內**：商店需主動聯絡客人確認訂單並在管理系統回報「配送狀態」。

有關出貨相關行為違規計點規則，如下說明：

<table><thead><tr><th width="93">項次</th><th width="182">規則</th><th width="159">計算方式</th><th width="83">  罰則</th></tr></thead><tbody><tr><td>1</td><td>延遲出貨商品</td><td>延遲出貨訂單數 ÷ 出貨訂單數 ≧ 10% ( 過去7天訂單紀錄 )</td><td>計 1 點</td></tr><tr><td></td><td></td><td>延遲出貨訂單數 ÷ 出貨訂單數 ≧ 30% ( 過去7天訂單紀錄 )</td><td>計 2 點</td></tr><tr><td></td><td></td><td>延遲出貨訂單數 ÷ 出貨訂單數 ≧ 50% ( 過去7天訂單紀錄 )</td><td>計 3點</td></tr><tr><td>2</td><td>配送狀況虛構</td><td>未如實回傳訂單真實狀況 ( 過去7天訂單紀錄 )</td><td>計 3 ~ 6 點</td></tr><tr><td>3</td><td>配送空包裹</td><td>經查實配送空包裹</td><td>計 3 ~ 9 點</td></tr><tr><td>4</td><td>約配訂單未回報狀態</td><td>D+2 商店未聯絡客人未回報狀態。( D 為訂單成立日期 )</td><td>計1點</td></tr></tbody></table>

<figure><img src="/files/CnMlIPIlaDA8A0lRvaO1" alt=""><figcaption></figcaption></figure>


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