> For the complete documentation index, see [llms.txt](https://seller.akaric.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://seller.akaric.com/shang-dian-ying-yun/kai-dian-xiang-guan/xiu-jia-mo-shi.md).

# 休假模式

### 一、**何謂休假模式**

當商店暫時無法管理時，可啟用休假模式，以避免因無法及時出貨或回覆客戶問答而影響購物體驗。

**啟用休假模式後：**

* 客戶進入商店首頁、商品頁面或使用聊聊功能時，會看到商店顯示為「休假中」。
* 所有商品將無法被加入購物車或進行購買。

### **二、設定休假模式**

1. **進入設定路徑：**\
   至【<mark style="background-color:red;">系統管理 > 商店資料設定</mark>】中設定休假模式。
2. **前置條件：**\
   若商店未在【<mark style="background-color:red;">系統管理 > 商店資料設定</mark>】中開啟「前台開店曝光」，則無法設定休假模式。
3. **休假模式類型：**&#x4F11;假模式分為兩種：「無限期休假」和「指定時間休假」。
   * **無限期休假：** 啟用休假模式但未設定休假期限，則休假為無限期。
   * **指定時間休假：** 啟用休假模式並設定具體的休假期間（以小時為單位，<mark style="background-color:red;">最長可設定30天</mark>）。

### **三、注意事項**

1. **休假前 - 訂單處理：**\
   商店需依據商品備貨日期的時效內完成所有訂單的處理，休假模式不會延後出貨時間。
2. **休假前 - 聊聊回覆：**\
   商店需遵循聊聊規範，在<mark style="background-color:red;">4小時內完成客戶問答的回覆</mark>。
   * **範例：**\
     若商店設定休假時間為2024/07/10 18:00至2024/07/15 08:00，而客戶於2024/07/10 17:00提出問答，則商店需在工作時間內（週一至週五9:00-18:00）進行回覆，最後回覆時間為2024/07/11 11:00。
3. **休假期間 - 聊聊處理：**\
   休假期間的客戶問答回覆不計入「聊聊回應率」，但商店應於休假結束後盡快回覆，以避免錯失訂單。


---

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